![]() I can't say for certain whether Valve wants to follow the Kano model as an application for their platform, but I would like to think that it is in fact a very widely adapted model out there for a lot of different companies. ![]() ![]() It explains how certain types of features that are implemented, often based on customer (un)expectation nonetheless, can result in varying quantities of customer satisfaction.Īs they would have it, implementing something that nobody expected but actually turns out to be a generally well received feature is in fact one of the the most rapid and rewarding boosts to customer satisfaction that exist. (This is a suggestion for you not a derogatory response in any way.) ![]() I'm pretty sure more people are interested in the achievements than profile frames.I think you should read a bit about the Kano model to perhaps understand their decision. How many people asked for animated avatar frames? I didn't even know I wanted those like I do now. Originally posted by F35:Most people don't care about other parts of our public profiles either yet Valve still updates those eventually. ![]()
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